#Servicenow event connector definition install
So to do that, you first need to purchase licenses and install the plugin. You decided you want to use ServiceNow Event Management. However if you have a maintenance window for certain CIs, an incident could be suppressed at that point. Often it would be a 1:1 ratio of alerts to incidents. Alert Rules determine when incidents or other records should be created from a created alert. Using the event details in the "Additional information" field of an event, Event Transform Rules and Event Transform Maps move event data to a new Alert record. I encourage keeping the filters within ServiceNow instead of the monitoring system, as you will be able to adjust them easier later in ServiceNow.
ServiceNow has event filters in SN EM that filter out the events you only care about keeping and whether you want events to duplicate. ServiceNow will receive the event, but first it must pass event filters. An integration needs to populate the em_event table in ServiceNow. This can be by REST API, SNMP Traps, Email (not recommended), or any integration method ServiceNow offers. Monitoring system triggers an action to send the event to SN EM.
#Servicenow event connector definition free
An important event could an unreachable server, free disk space is low, high memory usage, cpu utilization, etc. Here is the basic process on how ServiceNow Event Management works: Other monitoring tools are not as innovative in comparison. ServiceNow is hungry in this space, and is willing to make SN EM a better product and innovative. Also ServiceNow can easily scale to your enterprise. Often on-premise solutions can't match 99%+ availability. As you know with ServiceNow, upgrades are pretty easy and amazing. Upgrades with many monitoring applications can be costly and you will require implementation services. You still need monitoring people with SN EM, but ServiceNow developers can assist while a monitoring person is out sick or on vacation. At least in my situation, there are less monitoring developers around than ServiceNow JavaScript developers. Use dashboards to view events, alerts, and associated incidents all within ServiceNow. Show the technician on an incident the exact time an event occurred, the CI, and other critical monitoring information. You can filter and display that information any way you want with highly-customizable ServiceNow. With SN EM, events and alerts are now stored within ServiceNow instead of just in other monitoring tools. Consolidate and eliminate some monitoring tools to all feed into ServiceNow. Leverage Existing Infrastructure Monitoring. Connect existing monitoring tools easily to ServiceNow through a simple, high throughput REST API or use SNMP Traps.Kimberly-Clark eliminated duplicate incidents, improved reporting and control, and saved $250,000 in annual maintenance costs. I can't speak for FICO due to confidentiality, but I do know about Kimberly-Clark. Companies like FICO and Kimberly-Clark have done this and saved a lot. You can save thousands of licensing costs by making the switch. The ServiceNow cost per node for SN EM is likely less than using other "middle man" monitoring systems like Tivoli Netcool/Omnibus. Prioritize issues appropriately to ensure the availability of critical business services. Automatically trigger IT processes for rapid remediation of service-impacting issues. Event Management Incident Creation. Filter incoming events to reduce noise andautomatically generate only qualified alerts that create incidents.In short, this allows events from Monitoring tools to go directly into ServiceNow. Alerts are then mapped to configuration items (CIs) in the ServiceNow Configuration Management Database (CMDB) and rules may be applied to trigger automated actions. In order to generate qualified alerts, events are processed through filters that normalize and de-duplicate the incoming stream. A configurable dashboard provides a consolidated view of all service-impacting events, including a list of current active alerts, impacted services, and associated incidents. ServiceNow Event Management (SN EM) automatically creates actionable alerts from events captured by third-party monitoring tools. What is ServiceNow Event Management?įrom the ServiceNow Wiki on Event Management: This article covers the benefits of using ServiceNow event management, some example steps to implement, and tips and tricks for usage.
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